Provide service and customer support during field visits or dispatches.
Organize and perform on site installations, repair and maintenance tasks.
Diagnose and document errors or technical problems and determine proper solutions.
Properly escalate unresolved issues to the Headquarter Field Application Engineering Team.
Produce timely and detailed service reports to the HQ FAE Team.
Cooperate with technical team such as R&D and Engineering Team and share information across the
Understand and catch customer technical requirements and make appropriate recommendations,
providing prompt and accurate feedbacks.
Build positive relationships with customers.
Provide a certified training to either the customer or testing house in order to enable them to some of
Proven field service experience.
Ability to troubleshoot, test, repair (especially focused on the needles replacement) and service
Ability and readiness to adapt to flexible working times (as required by customer service needs) and
to travel to European customers (mainly in Germany).
Ability to work productively without direct supervision
Attention to detail
Technical education and or certification.
If you want to work in Technoprobe contact us using the form below.
Enter in the appropriate fields the reference to the open position of your interest, or leave it open and send us your CV.